FAQs

Why book with us ?

Destination Experts, Deep Understanding Of Local Knowledge

Our company has a team of professional, certified-trained, local travel consultants as well as expatriates sharing a passion for travel in Vietnam and Cambodia. We are able to recommend you the best and worth-visiting places on your customized tour with invaluable local knowledge every step on the way.

One-Stop Service to Vietnam and Cambodia

Booking with us, you are dealing with on-site experts with the most up-to-date information, quickly accessed for the best deals in the region.

Unbeatable Price, Value for Money

Our wide, intensive network of on-site suppliers enables us to offer you the best possible rate with latest promotions, which help you optimize value of every penny you pay for.

Authentic Experiences, Feel Local Breath

We bring you a unique experience of travelling with local companions, the best way to take you off the beaten path to hidden charm and local haunts, introducing you to the local people and guarantee you a journey reaching far beyond of your expectation and ordinary travel. You will definitely feel the sense of local culture, make local friends, which all turn your travel to become unforgettable stories.

Free to Create Your Own Itinerary

We are experts in assisting you create your tailor-made tours closely matching your time, interests as well as your budget, Listen to your request to understand then to build up a best plan - and meet your highest expectations . 

Friendly, Open and Supportive Staff

Our friendly, open and supportive staff with multicultural and multinational backgrounds, speaking your language will provide you a perfect combination of Western and Eastern skills.

Safety Guarantee

Your safety is paramount. Funny Travel  does whatever we can to guarantee your safest journey with detailed reports on regional safety and guides receiving international first aid training

Responsible Travel and Corporate Social Responsibility

We  always put much focus on practicing and promoting sustainable and ethical tourism everywhere we go. Our hard working is to empower local communities and for the benefits of both our clients and local people. 

How do I pay?

To make payments through our website we accept MasterCard, Visa, American Express and Maestro Online.

We offer some really convinient ways of payment with :

1. Bank Transfer 
2. Western Union
3. Online payment - will send you our secured link to settle the payment (deposit) when you decide to book the trip - Fast - Safe and Easy
4. Paypal
5. Bank Machine - to pay with credit card : We will send you a payment form to fill out all your card informations - sign on it - then send it back to us and we charge money through bank system with good security 
6. One Pay - Online payment system

Are there any special advantages in buying tickets in advance online?

By booking tours in advance on our company , you will be applicable to our company great price with Top quality guarantee 

The benefit of buying attraction booking in advance on our company  means you are able to purchase tickets to different attractions at the same time. Many of our entrance tickets are fast-track tickets so you can beat the queues and save time on your holiday!

Can I book special offers over the phone?

Sure ! You can book the trip over the phone. If you have any questions with regards to the tour/activity our call centre will happily be able to assist you with these.

Once I have booked, can I amend my booking?

We are very flexible to your request ! Just let us know how you prefer to make it easily . But depends on type of tour that you already booked , We are flexible to do best possible in any case - Just feel : "We are family to travel with us "

I have booked on-line. How do I get my ticket/voucher?

You will automatically receive an e-voucher to your email address. And we will update you with another reconfirmation about booking by email .

Please print your voucher/ticket which contains your unique reference number. Please remember to bring this with you on the day. 

Can you arrange a pick up from my hotel?

Yes, we do it . All group tour will be offerred free pick up and drop off in tourist centre locations - private tour can be cover in out of center . But to be sure just let us know what is your hotel name + address to get right answer 

Can you arrange a pick up from a hotel mentioned in your list of complimentary pick-ups even if we are not staying there?

Yes you can, however please call us to confirm the pick-up location and time. Surcharge can be applied if it is out of center to book group tour. 

Private tour can be included - but just inform us your hotel name + address then we can tell exactly how it works 

Can I have a tailor-made tour?

We are offering about one hundred tours samples, however, in case none of them match your inquiry, please click on the tab tailor-made tour, fill up all requested information so We can catch up what your plan is. Our expert will process and create a trip matching your request with useful information.

How can I book a tour?

In order to book any tour, you just need to select your preferred tour(s), all tour-related information is available and sufficient by different tabs, and then click “Book this tour” on our website. Funny Travel booking form template will automatically call trip tour name, you will be asked to fill in the existing fields. Once the form has been filled up, please click “Submit” to send you tour inquiry to Funny Travel  for your inputs to be processed. You may also “Reset” to cancel information you have just filled up. After your booking request has been received, all necessary arrangements will be made in accordance with your inquiry. Normally, we will respond you within 1-2 business days. Confirmation message will be sent to you by email with all required details including payment terms& conditions.

Other package tours or tours which you can not book online , or any problem during step of booking tour - just please email us the "Tour Code " which you like to book then we will repsond it right away . 

How do I pay for the trip?

In order to book any tour, choose your preferred tour and click on “Book This Tour” or Send us "Tour Code" you like to book by email . Depends on tour that you book, we will ask for a full payment or a deposit in advance to ensure the booking and well arrange everything . We offer many options of payment which you can find details in Payment method and choose which is your preference ! 

Are there any hidden costs, which are not mentioned? Any tipping required?

Under the booking page, all information related to your tour package is provided, all inclusions and exclusions are mentioned at our booking confirmation sent to you. Tipping is not compulsory. If you are satisfied with service of our guides, drivers.., a small gesture is an appropriate way to show your appreciation to them.

Who is my guide?

We offers a strong, professional and multilingual guide team nationwide. They are local people to ensure that you get best information, culture, real taste and saving money to pay more for their travel (transfer, accommodation, meals...)with you like many other tour operator who offers just 1 guide during long - whole trip . Those guides are carefully selected for their experience, rich knowledge, excellent language and communication skills, commitment, professionalism, and personalities. They are not just pure guides but also your dedicated friends, trusted companions during and after the trip. Travelling with Funny Travel definitely offers you awesome opportunities to have wonderful new friends.

How about transportation?

We guarantee to provide you with the safest and the most comfortable means of transportation.

When is the best time to have a trip to Vietnam?

The climate and temperature in Vietnam are quite changeable and different regions by regions. At a certain time of a year, the climate may be good in some region while not so good in the others. You can tell us what your interests are so we can better advise you for suitable tours.

What is the time difference?

Vietnam is 12 hours ahead of New York, 7 hours ahead of London, 1 hour behind Perth and 3 hours behind Sydney.

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How safe is Vietnam?

Vietnam is considered as among the safest countries to visit, however, there are increasing instances of theft in Ho Chi Minh city where snatch thieves and pickpockets on motorcycles are the worst. So the tip here is you should be vigilant all the time. You shouldn’t bring with you valuables such as expensive watches, jewelries, etc)

Any recommendations for eating in Vietnam?

As our advice, you should try food in small local restaurants, that’s the best way for you to feel the local breath in terms of food culture. Most of expensive restaurants in Vietnam quote their menu in local currency while in the middle of the range, the rates may be both in USD and VND. While choosing a place for eating, we strongly recommend you choose places which are busy and look well-scrubbed, a stick to fresh, thoroughly cooked food. Restaurants where you can see food cooked, eg: steaming bowls of noodle soup along a street tall, are often a good bet and being a lot of fun.

What kind of currencies should you recommend?

Vietnam Dong is the official currency in Vietnam, which you can’t purchase or difficult to purchase outside of the country. Major Banks in Hanoi or Ho Chi Minh city can handle quite a lot of different currencies, however, USD is the most widely accepted. So we recommend taking a combination of USD cash, USD traveler’s cheques with the bulk in traveler’s cheques for safety reasons. American Express, Visa are the most popular brands.

Where can I change money?

You can change cash and travelers’ cheques at big hotels or at authorized foreign exchange banks in main cities. Outside the main cities and tourist area, authorized foreign exchange banks are few and far between.  So if heading off the beaten path, remember to stock up with enough cash (USD or VND) to the last trip.

Wherever you travel to, you’ll always find someone willing to change dollars cash into VND, though rates will vary. When receiving dong, you’ll be presented with a huge pile of notes. Refuse any badly torn notes and ask for a mix of denominations so that you always have a few low-value notes in hand.

Is it better to use dollars or dong for daily expenses?

Test Despite of the fact that Vietnamese government attempts to outlaw the practice, the US Dollars still acts as an alternative currency which is almost completely interchangeable with Vietnam Dong. Many prices, especially for hotels, tours and expensive restaurants, are still quoted in USD, though you can pay in dong if you’d rather - just check what exchange rate they’re using.

For everyday expenses, we recommend you carry a mix of US Dollars cash and Vietnam Dong. For larger items or when the exchange rate works in your favour, use dollars. For cyclos, local food stalls and small purchases, it’s best to use Vietnam Dong. In either case, make sure you always have a stock of small notes so that there is no need to worry about change.